Discharging a student loan due to medical reasons?

Well, its a confusing thing, because it is probably specific to the company, but i just took it apart and get this. FSA= probably the people over the funding or a group who actually deals with the money inside the company, queue means it is on hold for what ever reason or paused, and approval means to be accepted so it seems like your approval is on hold by the FSA whoever those individuals or group might be. If i was you I would ask the people over your loan who or what is the FSA and then go to them and ask the question, and sorry no one else posted a comment :/